Neobank Revenue per User Statistics: 2026 Report

Published: November 13, 2026By Benjamin Margolis, Founder and Managing Editor, The Fintech Index

Our analysts reviewed the latest results of seven neobanks, the digital banks that serve customers mainly through an app: Starling, SoFi, Chime, Dave, Monzo, Nubank, and Revolut. Three of them, Starling, Dave, and Revolut, are among the 183 companies we rate. The figures cover reporting periods from the year to December 2025 through the quarter to September 2026, and the dataset is current as of Q4 2026. We charted annual revenue per user at each bank, Nubank's revenue and cost to serve per customer over six quarters, and how fast revenue per user is growing.

Revenue per user is a bank's revenue divided by its customers over a period. Each company counts customers its own way, from active members to everyone with an account, so the figures show the scale of each business and not a precise ranking.

Starling Earns $368 a Year per Active User, Revolut $100

The banks that earn the most per customer either lend heavily or serve small businesses as well as consumers. The banks that earn the least serve very large customer bases with many low-balance accounts.

Key Findings

• [Starling](/companies/starling/) earns the most per user, with group revenue of £887.4 million across 6.2 million platform accounts and 56% of its business customers using it as their main bank.
• Monzo earns £484 a year from each active business customer, nearly three times the £167 it earns from each active personal customer.
• [Revolut](/companies/revolut/) earns less per customer because it counts every retail customer, not only the active ones.

Nubank's Monthly Revenue per Customer Rose From $12.50 to $17.70 in Five Quarters

Nubank publishes both sides of its unit economics every quarter: the revenue it earns from each active customer and what it costs to serve that customer.

Key Findings

• In Q3 2026 Nubank earned 16 times as much from each active customer as it spent serving that customer.
• Customers who joined Nubank eight years ago generate $30.20 a month, compared with $5.40 for customers who joined a year ago, so older customers drive much of the gain.
• Nubank served 143 million customers at the end of September 2026, with 83.6% of them active in a given month.

Revenue per User Grew 9% to 21% a Year

Every bank in this group that reports a revenue per user figure grew it over the past year, as customers took out more loans, paid for subscriptions, and kept more money in their accounts.

Key Findings

• Chime's average revenue per active member rose to $270 from $245 a year earlier, and its Chime Prime members generate more than twice the average.
• SoFi's members held an average of 1.56 products each in Q3 2026, up from 1.47 a year earlier, which lifted revenue per member.
• [Dave](/companies/dave/) added 1.135 million new members in Q3 2026 at an acquisition cost of $22 each, a small fraction of the $251 it earns per transacting member each year.

Lending and Business Accounts Earn the Most per Customer

Neobanks that lend, or that serve small businesses as well as consumers, earn the most from each customer. Starling, SoFi, and Chime lead the group, while Revolut and Nubank earn less per person but serve far larger customer bases. Every bank that reports the measure grew it over the past year, and Nubank's cost to serve stayed close to a dollar a month while its revenue per customer climbed by more than $5.

Looking ahead, revenue per user should keep rising as customers who joined in recent years borrow more and adopt more products. Nubank has launched in the US, Monzo has launched in Ireland, and SoFi expects adjusted net revenue of $6.4 billion in 2027, so the gap between the largest and the most profitable banks per customer may narrow.

So if you are comparing neobanks as a partner, investor, or customer, look at revenue per active user alongside the cost to serve, because a large customer count alone says little about how much each relationship earns.